Our Services

Professional support services designed to maximize your weighing solution investment

Installation Services

Professional installation and configuration services for all weighing solutions.

Site assessment and preparation
Professional equipment installation
System configuration and calibration
Compliance with local regulations
Post-installation testing and verification

Maintenance Services

Comprehensive maintenance services to ensure optimal performance.

Preventive maintenance programs
Regular calibration services
Performance optimization
Wear and tear assessments
Scheduled service visits

Technical Support

Professional technical support services for all our solutions.

24/7 technical helpdesk
Remote diagnostics and troubleshooting
On-site technical assistance
System upgrades and updates
Emergency repair services

Training Services

Professional training programs for your team.

Operator training programs
Maintenance staff training
Safety and compliance training
Custom training modules
Certification programs

Custom Solutions

Tailored solutions designed to meet specific business needs.

Custom system design
Integration with existing systems
Specialized applications
Industry-specific solutions
Scalable implementations

On-Site Service

On-site support and service for all locations.

Mobile service units
Field service technicians
Emergency response teams
Regional service coverage
Rapid response guarantee

Service Coverage

Comprehensive service coverage across Africa

Kenya

Complete coverage across all counties with local service teams

  • • Nairobi & Central Kenya
  • • Western Kenya Region
  • • Coastal Region
  • • Northern Kenya

Uganda

Strategic partnerships and service centers

  • • Kampala & Central
  • • Western Region
  • • Eastern Region
  • • Northern Region

Rwanda

Growing presence with dedicated service support

  • • Kigali Region
  • • Southern Province
  • • Western Province
  • • Northern Province

Tanzania

Expanding service network and partnerships

  • • Dar es Salaam
  • • Arusha Region
  • • Mwanza Region
  • • Other Major Cities

Liberia

Specialized service and support solutions

  • • Monrovia Region
  • • Port Services
  • • Industrial Areas
  • • On-demand Support

Get Service Support

Need immediate service support? Contact our technical team for rapid response.

Emergency Service

24/7 emergency response for critical systems

0722-303505

Available 24/7

Scheduled Service

Plan your maintenance and service visits

sales1@scale-software.co.ke

Response within 4 hours